Warranty
Effective Date: June 15, 2025
Thank you for choosing Acie. We are committed to providing you with a high-quality product and a satisfying customer experience. This Warranty Terms document outlines the terms and conditions of our product warranty. Please read this document carefully to understand your rights and obligations regarding warranty claims.
1. Warranty Coverage
1.1 Product Warranty
We warrant that our product, Acie, will be free from defects in materials and workmanship under normal use for a period of 1 year from the date of purchase.
1.2 Warranty Benefits
During the warranty period, if a defect arises in the product that is covered by this warranty, we will, at our sole discretion:
- Repair the product using new or refurbished parts
- Replace the product with a new or refurbished product
- Provide a refund for the purchase price of the product
2. Warranty Limitations and Exclusions
2.1 Warranty Limitations
Our warranty is subject to the following limitations:
- The warranty is valid only for the original purchaser of the product and is not transferable.
- The warranty only covers defects arising from normal use of the product and does not cover damage caused by misuse, accidents, neglect, or unauthorized modifications.
- The warranty does not cover damage caused by improper installation, operation, or maintenance of the product.
- The warranty does not cover cosmetic damage, including scratches, dents, or normal wear and tear.
- The warranty does not cover consumable parts or accessories unless explicitly stated.
2.2 Warranty Exclusions
Our warranty does not cover the following:
- Damage or defects resulting from third-party repairs or unauthorized service providers.
- Damage or defects resulting from the use of incompatible accessories or third-party components.
- Damage or defects caused by force majeure events, such as natural disasters, accidents, or acts of God.
- Damage or defects resulting from failure to follow the product's user manual or instructions.
3. Warranty Claim Process
3.1 Initiating a Warranty
Claim To initiate a warranty claim, please contact our customer support team at hello@acie.skin. You will need to provide the following information:
- Proof of purchase (e.g., order number, receipt)
- Description of the defect or issue
- Product details and serial number (if applicable)
3.2 Warranty Evaluation
Upon receiving your warranty claim, our customer support team will evaluate the claim and determine the appropriate course of action.
3.3 Return and Repair
If your warranty claim is approved, we may request you to return the product to us for inspection and repair. You will be responsible for shipping the product to us at your expense, using a traceable shipping method.
3.4 Replacement or Refund
If repair is not feasible or the same product is not available, we may, at our discretion, replace the product with a new or refurbished product of similar functionality or provide a refund for the purchase price.
Limitation of Liability
To the maximum extent permitted by applicable law, our liability under this warranty shall be limited to the purchase price of the product. We shall not be liable for any incidental, consequential, or indirect damages arising from the use or inability to use the product.
Contact Us
If you have any questions or need further assistance regarding our warranty terms, please contact our customer support team at hello@acie.skin.
Please note that these Warranty Terms are subject to change without prior notice. Please check our website for the most up-to-date version of our warranty terms.
By using our product, you agree to comply with the terms and conditions outlined in these Warranty Terms.