Return Policy

Effective Date: June 14, 2025

Thank you for choosing Acie. We want you to be fully satisfied with your purchase. This Return Policy explains our guidelines and procedures for returning or exchanging products purchased from our website or authorized retailers. Please read this policy carefully to understand your rights and obligations regarding returns.

1. Eligibility for Returns

1.1 Products Covered

Our return policy covers products purchased directly from our website or authorized retailers. Please note that this policy does not cover products purchased from third-party sellers or unauthorized resellers.

1.2 Timeframe

To be eligible for a return, you must initiate the return process within 60 days from the date of purchase. After this period, we reserve the right to deny a return or charge a restocking fee.

1.3 Condition of the Product

Returned products must be in their original condition and packaging, with all accessories and documentation included. The product should be unused, undamaged, and free from any signs of wear or tampering.

2. Return Process

2.1 Initiating a Return

To initiate a return, please contact our customer support team by hello@acie.skin. You will need to provide the following details:

• Order number or proof of purchase (email, receipt
• Reason for the return
• Product details

2.2 Return Authorization

Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to proceed with the return.

2.3 Shipping and Packaging

You are responsible for shipping the product back to us at your expense, using a traceable shipping method. Please ensure that the product is securely packaged to prevent damage during transit.

3. Refund or Exchange

3.1 Refund

Upon receipt and inspection of the returned product, we will process your refund within 5 business days. The refund will be issued using the original payment method used for the purchase, unless otherwise specified.

3.2 Exchange

If you prefer to exchange the product for a different variant or model, please indicate your preference when initiating the return. We will assist you in processing the exchange, subject to availability.

4. Non-Returnable Items

The following items are generally non-returnable:

• Downloadable software or digital content
• Consumable products or items with limited shelf life
• Products that are damaged or incomplete due to customer negligence
• Products with missing or tampered serial numbers or labels

Warranty Claims

If your product is defective or malfunctioning within the warranty period, please refer to our warranty policy for instructions on filing a warranty claim. This Return Policy does not cover warranty claims, which are subject to separate terms and conditions.

Contact Us

If you have any questions or need further assistance regarding our return policy, please contact our customer support team at hello@acie.skin.

Please note that this Return Policy is subject to change without prior notice. Please check our website for the most up-to-date version of our return policy.

By making a purchase from us, you agree to comply with the terms and conditions outlined in this Return Policy.